Contact us

General enquiries
Phone: (03) 9473 0133
Email: info@dsr.org.au
Fax: (03) 9473 0134
Address: 341 George Street, Fitzroy, VIC, 3065
Postal: PO Box 207, Abbotsford, VIC, 3067

Opening hours: 9am – 5pm weekdays

ABN: 90 355 468 664
Victoria Fundraising Permit: 10566.15

Fundraising department
Phone: (03) 9473 0100
Email: fundraising@dsr.org.au
Fax: (03) 9473 0115
Opening hours: 9am – 7pm weekdays

Media enquiries
Contact: Melanie, Manager – Communications
Phone: (03) 9473 0133
Email: melanie.page@dsr.org.au

Program enquiries
Contact: Ayden, Manager – Sport and Recreation
Phone: (03) 9473 0133
Email: ayden.shaw@dsr.org.au

If you are looking for a sport or recreation activity to take part in, you may also like to check: www.dsr.org.au/sportrec-access/

Compliments & Complaints

If you have an enquiry, dispute or complaint please let us know as soon as possible so we can understand the issue and then work to resolve it promptly.

Your complaint will be treated professionally and courteously.

You can lodge your complaint by:
Email to info@dsr.org.au
Phone to 03 9473 0133

Our commitment to you:

We’ll respond to written correspondence within 10 business days of receipt
We’ll respond to verbal correspondence within 48 hours of the call being placed
We’ll acknowledge email correspondence within 48 hours of receipt and respond by email within 10 business days
As a registered Disability Service Provider, we’ll log all complaints in the Annual Complaints Reporting (ACR) online tool

In some instances we may not be able to respond within the above timelines. If this is the case, we’ll let you know when the completion date is to be expected. We thank you for taking the time to let us know of your concerns. We care about your feedback.

If you are unhappy with how we have addressed your problem, you may like to contact: