Compliments and complaints
It is important that we know what we are doing well and when there are problems.
Your feedback is important because it may make something better for you and lead to better services and support for people with disability. It may also help us identify areas for improvement and enhance service and program delivery.
You can make a compliment or complaint by:
Phone: Member Officer, Lyn Connor on 9473 0133
Mail: Member Officer, Disability Sport & Recreation, PO Box 207 Abbotsford 3067
We are committed to working with you to address your complaint.
We will respond to written requests within five working days and will return phone calls within 48 hours.
We are committed to resolving all complaints and seeking mutually satisfactory outcomes where possible.
We encourage any member, service or program user who would like to compliment our organisation, programs, staff or volunteers, to send their compliment in writing.
Rights and Responsibilities Charter
We aim to provide the best possible service to our members and the community. We can work together when we recognise each other’s unique experience, listen to each other and respect each other’s views.