Compliments & Complaints
It is important that Disability Sport & Recreation knows what it is doing well, it is also important to know when there are problems.
Your feedback is important because it may make something better for you and lead to better services and support for people with disability. It may also assist in identifying areas for improvement and enhance service and program delivery.
To make a compliment or complaint to may decide to:
Telephone Disability Sport and Recreation’s Member Protection Officer, Karla Wignall on 9473 0133
Write to: MPO, Disability Sport & Recreation, P O Box 207 Abbotsford 3067, or email firstname.lastname@example.org.
Disability Sport & Recreation is committed to working with you to address your complaint and will respond to written requests with 5 working days of receiving your complaint.
We will return telephone calls within 48 hours.
DSR is committed to resolving all complaints and seeking mutually satisfactory outcomes where possible.
Any member or Disability Sport & Recreation service or program user who wishes to compliment the organisation, one of its programs, staff or volunteers are encouraged to forward their compliment in writing.
Rights and Responsibilities Charter
Disability Sport & Recreation aims to provide the best possible service to our members and the community. We can work together when we recognise each other’s unique experience, listen to each other and respect each other’s views.