Contact us
Disability Sport & Recreation
Address: 341 George Street, Fitzroy, VIC, 3065
Postal address: PO Box 207, Abbotsford, VIC, 3067
General enquiries: (03) 9473 0133
Opening hours: 9am – 5pm weekdays
ABN: 90 355 468 664
SportRec Access
Phone: 1800 BE IN IT (1800 234 648)
Email: info@dsr.org.au
Fax: (03) 9473 0134
Media enquiries:
Contact: Melanie, Manager – Communications
Phone: (03) 9473 0133
Email: melanie.page@dsr.org.au
Fundraising department
Phone: (03) 9473 0100
Email: fundraising@dsr.org.au
Fax: (03) 9473 0115
Opening hours: 9am – 7pm weekdays
Compliments & Complaints
If you have an enquiry, dispute or complaint please let us know as soon as possible so we can understand the issue and then work to resolve it promptly.
Your complaint will be treated professionally and courteously.
You can lodge your complaint by:
Email to info@dsr.org.au
Phone to 03 9473 0133
Our commitment to you:
- We’ll respond to written correspondence within 10 business days of receipt
- We’ll respond to verbal correspondence within 48 hours of the call being placed
- We’ll acknowledge email correspondence within 48 hours of receipt and respond by email within 10 business days
- As a registered Disability Service Provider, we’ll log all complaints in the Annual Complaints Reporting (ACR) online tool
In some instances we may not be able to respond within the above timelines. If this is the case, we’ll let you know when the completion date is to be expected. We thank you for taking the time to let us know of your concerns. We care about your feedback.
If you are unhappy with how we have addressed your problem, you may like to contact:
Disability Services Commissioner
Call 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email complaints@odsc.vic.gov.au
Department of Human Services
Phone 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email complaints@odsc.vic.gov.au
Department of Veterans’ Affairs, Veterans’ Home Care
DVA Personnel
Call 133 254
Assessment Agency
Call 1300 550 450