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Disability Sport & Recreation
  • About us
    • Who we are
    • Our Board
    • Our team
    • Our history
    • Life members
    • Become a member
    • Compliments and complaints
  • Support us
    • How can I help?
    • Bequests
    • Other ways you can help
    • Volunteering and work experience
  • Get active
    • Hire sports equipment
    • Find an activity
    • DSR Kids
    • Passport 2 Play
    • Camps
    • CyclePower
    • Disability Golf Classic
    • AFL Wheelchair
    • Wheelchair rugby
    • Service directory
  • Education
    • WheelTalk
    • Sportability Employment Program for Women
    • Professional development
    • Research
  • Media
    • DSR TV
    • Latest news
    • Newsletter
    • Galleries
  • Events
    • Event calendar
    • Awards
    • Festival
  • Donate

Contact us

General enquiries
Phone: (03) 9473 0133
Email: info@dsr.org.au
Fax: (03) 9473 0134
Address: 341 George Street, Fitzroy, VIC, 3065
Postal: PO Box 207, Abbotsford, VIC, 3067

Opening hours: 9am – 5pm weekdays

ABN: 90 355 468 664
Victoria Fundraising Permit: 10566.15

Fundraising department
Phone: (03) 9473 0100
Email: fundraising@dsr.org.au
Fax: (03) 9473 0115
Opening hours: 9am – 7pm weekdays

Media enquiries
Contact: Melanie, Manager – Communications
Phone: (03) 9473 0133
Email: melanie.page@dsr.org.au

Program enquiries
Contact: Ayden, Manager – Sport and Recreation
Phone: (03) 9473 0133
Email: ayden.shaw@dsr.org.au

If you are looking for a sport or recreation activity to take part in, you may also like to check: www.dsr.org.au/sportrec-access/

Compliments & Complaints

If you have an enquiry, dispute or complaint please let us know as soon as possible so we can understand the issue and then work to resolve it promptly.

Your complaint will be treated professionally and courteously.

You can lodge your complaint by:
Email to info@dsr.org.au
Phone to 03 9473 0133

Our commitment to you:

  • We’ll respond to written correspondence within 10 business days of receipt
  • We’ll respond to verbal correspondence within 48 hours of the call being placed
  • We’ll acknowledge email correspondence within 48 hours of receipt and respond by email within 10 business days
  • As a registered Disability Service Provider, we’ll log all complaints in the Annual Complaints Reporting (ACR) online tool

In some instances we may not be able to respond within the above timelines. If this is the case, we’ll let you know when the completion date is to be expected. We thank you for taking the time to let us know of your concerns. We care about your feedback.

If you are unhappy with how we have addressed your problem, you may like to contact:

Disability Services Commissioner

Call 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email complaints@odsc.vic.gov.au

Department of Human Services

Phone 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email complaints@odsc.vic.gov.au

Department of Veterans’ Affairs, Veterans’ Home Care

DVA Personnel
Call 133 254
Assessment Agency
Call 1300 550 450

Transport Accident Commission (TAC)

Home based services

Call 1300 654 329

  • About DSR
    Health is a basic human right. Everything we do is to help Victorians with disability live happier, more active lives.
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